Shipping policy

SHIPPING POLICY

Last Updated: August 31, 2026

This Shipping Policy applies to purchases made through Vaquerano Vintage Watches, operated by Vaquerano Vintage.

By placing an order with us, you agree to the terms outlined below.

1. SHIPPING AREA

Vaquerano Vintage Watches currently ships within the United States only.

We do not currently offer international shipping.

Orders placed with a shipping address outside the United States may be canceled and refunded.

2. ORDER PROCESSING

Orders are typically processed within 2–4 business days after payment has been successfully received and approved.

Business days are Monday through Friday, excluding federal holidays.

Processing time refers to the time required to prepare, package, and transfer your order to the shipping carrier. It does not include the carrier’s transit time.

During product releases, holidays, periods of high order volume, severe weather, or other unusual circumstances, processing may take longer.

If a significant delay affects your order, we will contact you when required or reasonably necessary.

3. SHIPPING RATES

Shipping rates are calculated or displayed at checkout based on the available shipping method, destination, package characteristics, and other applicable factors.

Any shipping costs shown at checkout will be added to your order total before payment is completed.

We reserve the right to update available shipping methods and rates at any time before an order is placed.

4. SHIPPING CARRIERS

Orders may be shipped through carriers including, but not limited to:

USPS
UPS
FedEx

The carrier and shipping service used may depend on the order value, destination, availability, and shipping option selected at checkout.

5. TRACKING INFORMATION

When tracking information is available, customers will receive a shipment confirmation containing the applicable tracking number after the order has been transferred to the carrier.

Tracking information may take time to update after a shipping label is created.

A shipping confirmation or label creation notice does not necessarily mean the carrier has physically received the package at that exact time.

6. DELIVERY ESTIMATES

Delivery dates and transit times displayed during checkout or provided by a shipping carrier are estimates unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, transit times may be affected by circumstances outside our reasonable control, including:

weather
carrier delays
transportation interruptions
holidays
natural disasters
labor disruptions
incorrect routing
high shipping volume
government actions
other carrier-related circumstances

Vaquerano Vintage Watches does not guarantee carrier delivery dates unless a specific guaranteed shipping service has been expressly offered and purchased.

7. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

Vaquerano Vintage Watches is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated address supplied by the customer.

If you notice an address error after placing an order, contact us immediately at:

vaquerano.vintage@outlook.com

We will make reasonable efforts to correct the address if the order has not yet been shipped, but we cannot guarantee that changes can be made after an order has been submitted.

8. ADDRESS CHANGES AFTER SHIPMENT

Once a package has been transferred to the shipping carrier, we may be unable to change, redirect, or intercept the shipment.

Any address changes or delivery modifications requested after shipment may be subject to the carrier’s policies and additional charges.

9. LOST PACKAGES

If tracking information indicates that a shipment has not been delivered within a reasonable period, please contact us at:

vaquerano.vintage@outlook.com

We may assist in opening an investigation or claim with the applicable carrier.

Carrier investigations can take time to complete.

Responsibility for a lost shipment will be determined based on applicable law, tracking information, carrier findings, insurance coverage, and the circumstances surrounding the shipment.

Customers may be required to provide information or documentation reasonably necessary to support a carrier or insurance claim.

10. PACKAGES MARKED AS DELIVERED

If tracking information indicates that a package has been delivered but you cannot locate it, please:

Check the delivery area around your property.
Check with household members, building staff, neighbors, or others who may have accepted the package.
Review the carrier’s tracking information for delivery notes.
Contact the applicable shipping carrier.
Contact us at vaquerano.vintage@outlook.com if additional assistance is required.

A carrier’s confirmed delivery scan may be considered evidence of delivery, subject to applicable law and the specific circumstances of the shipment.

We will reasonably assist with legitimate delivery issues but cannot guarantee reimbursement for packages confirmed by the carrier as successfully delivered where we have fulfilled our legal obligations.

11. STOLEN PACKAGES

Vaquerano Vintage Watches is not responsible for theft occurring after a package has been properly delivered, except to the extent applicable law provides otherwise.

Customers are encouraged to use a secure delivery location whenever possible.

For higher-value orders, we may choose to require a signature upon delivery.

12. SIGNATURE REQUIREMENT

Certain orders may require a recipient signature upon delivery.

Signature requirements may be added based on:

order value
destination
fraud-prevention considerations
insurance requirements
carrier requirements

If a signature is required, the customer is responsible for ensuring that an authorized person is available to receive the shipment.

13. SHIPPING INSURANCE

We may insure shipments at our discretion or where insurance is included with the selected shipping service.

If a shipment is lost or damaged, resolution may depend on completion and approval of the applicable carrier or insurance claim.

Customers agree to reasonably cooperate with any investigation, including providing photographs, packaging, statements, or other documentation where necessary.

14. DAMAGED PACKAGES

If your package arrives visibly damaged, please document the condition of the package before opening it whenever possible.

If the watch or other contents appear to have been damaged during transit, contact us promptly at:

vaquerano.vintage@outlook.com

Please include:

your order number
photographs of the shipping box or mailer
photographs of the shipping label
photographs of all packaging materials
photographs or video showing the product damage
a description of the issue

Do not discard the original packaging until the issue has been resolved, as the carrier or insurer may require it for inspection or documentation.

15. RETURNED-TO-SENDER PACKAGES

Packages may be returned to us because of:

an incorrect address
an incomplete address
refusal of delivery
failure to collect the package
repeated unsuccessful delivery attempts
other delivery issues

If an order is returned to us through no fault of Vaquerano Vintage Watches, the customer may be responsible for any additional shipping costs required to resend the order, to the extent permitted by law.

Any refund due will be handled in accordance with our Refund and Return Policy and applicable law.

Original shipping charges may be non-refundable where permitted by law.

16. SHIPPING AND FINAL SALE

Shipping delays alone do not create a right to return an otherwise properly delivered product except where applicable law provides otherwise.

All purchases remain subject to our Refund and Return Policy.

Because our watches are vintage, pre-owned, and generally unique, all sales are final except where a refund, return, replacement, repair, or cancellation is expressly provided by our policies or required by applicable law.

17. ORDER CANCELLATIONS BEFORE SHIPMENT

If you need to request cancellation of an order, contact us immediately at:

vaquerano.vintage@outlook.com

We cannot guarantee that an order can be canceled once it has been submitted.

If the order has already been processed, packaged, transferred to a carrier, or otherwise entered fulfillment, cancellation may no longer be possible.

Any cancellation rights required by applicable law remain unaffected.

18. FRAUD AND SHIPPING VERIFICATION

For fraud-prevention and security purposes, we may delay shipment while verifying payment, identity, billing information, or shipping information.

We may also refuse to ship to an address that presents a significant fraud or security concern.

Where appropriate, we may cancel the order and issue any refund required by applicable law.

19. HIGH-VALUE ORDERS

Higher-value purchases may be subject to additional shipping safeguards.

These may include:

signature confirmation
additional insurance
address verification
payment verification
restricted delivery options

These measures are intended to protect both the customer and Vaquerano Vintage Watches.

20. SHIPPING RESTRICTIONS

We reserve the right not to ship to certain United States addresses or destinations where:

carrier service is unavailable
shipping presents an unreasonable risk of loss
applicable law restricts shipment
fraud concerns cannot reasonably be resolved
insurance is unavailable

If we cannot fulfill an accepted order, we will provide any refund required by applicable law.

21. FORCE MAJEURE

Vaquerano Vintage Watches will not be responsible for shipping delays or failure to perform caused by circumstances outside our reasonable control, including: